Refund & Return Policy

1. Introduction

At Nurai Traders, customer satisfaction is our top priority. This Refund & Return Policy explains when and how customers may request a return or refund for products purchased through our website https://nuraitraders.com/.

2. Business Information

Business Name: Nurai Traders
License No: 01167
License ID: 06-006-01167
TIN No: 758042166516
Address: Shop No: 01, DC Officer & Employee Cooperative Market, beside Registry Office, Chandpur, Bangladesh
Email: admin@nuraitraders.com
Mobile: +8801788438613

3. Eligibility for Return

  • Products may be returned if they are defective, damaged on delivery, or significantly different from their description.
  • Customers must notify us of the issue within 7 days of receiving the product.
  • Products must be returned in their original condition, unused, and with all original packaging.
  • Some products (e.g., perishable goods, digital items, or custom-made products) may not be eligible for return.

4. Refund Conditions

  • Refunds will only be processed after the returned product is inspected and approved.
  • Refunds will be credited to the original payment method used (via 2Checkout or Stripe).
  • Refund processing may take 5–10 business days (Inside Dhaka 3-5 days, Outside Dhaka 7-10 days), depending on the payment gateway and the customer’s bank.
  • If a refund is rejected, the product may be shipped back to the customer at their expense.

5. Non-Refundable Situations

  • Change of mind after purchase.
  • Damage caused by customer misuse or negligence.
  • Products returned after the 7-day return period.

6. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a defective or incorrect item. In such cases, Nurai Traders will cover the shipping charges.

7. How to Request a Refund

To request a refund or return, please contact us at: admin@nuraitraders.com or call +8801788438613. Please include your order number, product details, and the reason for your request.

8. Dispute Resolution

If a refund or return request cannot be resolved directly with our support team, customers may escalate the case through 2Checkout or Stripe’s dispute/chargeback process. Their policies will apply to final resolution.

9. Policy Updates

Nurai Traders reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on our website with an updated “Last Updated” date.

10. Contact Us

For any refund or return inquiries, please contact:

Mobile: +8801788438613
Email: admin@nuraitraders.com
Website: https://nuraitraders.com/

Last updated: October 5, 2025